oktik Privacy Policy

1. Introduction

oktik ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. We place the highest importance on your privacy and are firmly committed to protecting your personal information.

This Privacy Policy ("Policy") explains how oktik collects your personal information, how it is processed, with whom it may be shared, and what rights you have over your information. This Policy applies to our website, mobile application, and all related services.

By using our platform, you are considered to have read, understood, and agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.

2. What Information We Collect

oktik may collect your information through various methods. The types of information collected are described in detail below:

2.1 Registration and Identity Information

When you open an account with oktik, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• National ID number or passport number
• Valid email address
• Mobile number (for bKash, Nagad, Rocket, and Upay verification)
• Current address
• Information about occupation and source of income (for regulatory compliance)

2.2 Financial and Transaction Information

To ensure secure transactions, we collect:

• bKash, Nagad, Rocket, or Upay number
• Bank account number and bank name (where applicable)
• Deposit and withdrawal history
• Betting history and amounts
• Winnings amounts and bonus usage records

2.3 Technical and Device Information

Information collected automatically to improve your platform experience:

• IP address and geographic location of the connection
• Browser type, version, and language settings
• Operating system and device type
• Cookies and session data
• Page visit and click history
• Login time and session duration

2.4 KYC Verification Information

To comply with anti-financial crime and anti-money laundering regulations, we may collect documents relating to government-issued ID, proof of address, and proof of source of funds in order to verify your identity when required.

3. How We Use Your Information

The information collected is used for the following legitimate purposes:

• Account Management: Completing your registration, verifying your identity, and ensuring account security.
• Service Delivery: Operating betting, casino games, and other entertainment services smoothly.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Contacting you via 24/7 live chat and email to resolve your questions and issues.
• Security and Fraud Prevention: Preventing unauthorized access, fraudulent activity, and money laundering.
• Responsible Gambling: Identifying signs of addictive behavior to intervene in time and enforcing self-exclusion features.
• Legal Compliance: Retaining required information and preparing reports under applicable laws and regulations.
• Service Improvement: Analyzing user experience to further improve the platform.
• Relevant Communications: Sending notifications about important updates, bonus offers, and promotions (subject to your consent).

4. Disclosure and Sharing of Information

oktik shares your information only in specific circumstances and with defined parties. Details are set out below:

4.1 Service Partners

Our payment gateway partners (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology service providers will receive only the information necessary to carry out their work. These partners are bound by contractual confidentiality obligations.

4.2 Legal Authorities

Information may be provided in response to court orders, requests from investigative agencies, or directions from regulatory authorities under applicable laws of Bangladesh. Where possible, we will endeavor to notify you in advance.

4.3 Fraud Prevention

Where fraudulent activity or money laundering is suspected, relevant information may be shared with law enforcement agencies.

4.4 Business Transfers

In the event of a future merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide you with advance notice in such cases.

5. Cookies and Tracking Technologies

oktik uses cookies and similar technologies to improve your browsing experience and to keep the platform running smoothly.

5.1 Essential Cookies

These cookies are essential for operating the platform's core functions. They are used to maintain login sessions, verify security tokens, and save language preferences. If you disable these cookies, the platform will not function correctly.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with our platform. This information helps improve the quality of our service and is not used to identify individuals.

5.3 Functional Cookies

These cookies are used to save your preferences such as language, theme, and other customizations, so you do not need to set them up again on each visit.

5.4 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies will mean some platform features will no longer be available.

6. Data Security Measures

oktik applies industry-standard security measures to protect your personal and financial information:

• SSL/TLS Encryption: All data exchanged between our platform and your device is secured with 256-bit SSL encryption.
• Database Security: Personal and financial information is stored in encrypted form on secure servers.
• Two-Factor Authentication: An OTP-based verification system is in place to prevent unauthorized access to accounts.
• Access Controls: Only authorized staff may access personal information, and only to the extent required for their designated work.
• Regular Audits: The security of our systems is regularly reviewed and automated tools are used to detect vulnerabilities.
• Security Training: All our staff receive regular training on data protection.

7. Data Retention Period

We retain your information only for as long as necessary. The following policy is followed:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information must be retained for a defined period due to legal obligations.
• Transaction Records: Financial transaction records are retained for an extended period to meet regulatory requirements.
• Marketing Consent: Where you withdraw your consent, marketing-related information is deleted as soon as possible.

Once the defined retention period has passed, information is securely deleted or anonymized so that identification is no longer possible by any means.

8. Your Rights

oktik respects your rights regarding your information. You have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent given at any time.

To exercise these rights, please contact us by email at: [email protected]. We will respond to your request within 30 working days of receipt.

9. Protection of Minors

oktik is an adults-only platform. Our services are for users aged 21 and over only.

We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration, and in cases of doubt we may request additional proof of identity.

If a parent or legal guardian becomes aware that their minor child has registered on our platform, please contact [email protected] immediately. We will promptly close the relevant account and delete the information collected.

10. Third-Party Services and Links

Our platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers have their own privacy policies.

If you use any third-party service accessed through our platform, that party's own privacy policy will apply. In such cases, oktik will not be held responsible. We advise you to read the privacy policy of any third-party service before using it.

Payment providers such as bKash, Nagad, Rocket, and Upay are independent entities. Your information on their platforms is governed by their own policies.

11. Changes to This Policy

oktik may update this privacy policy from time to time. Changes will be brought to your attention in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to your registered email for important changes.
• Your consent may be sought regarding significant changes each time you log in.

If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy. We recommend that you visit this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available.

We take every request seriously and try to respond as quickly as possible. We are always ready to resolve any complaint related to your privacy.